Frequently Asked Questions
Q.) How safe is the process?
A.) Custom Credit Cards GUARANTEES this process is safe or your money back! Absolutely no information is stored in our systems. Your pertinent information is simply engraved and erased. While you’re visiting our location, you will be able to watch the entire process, ensuring your information is kept safe and secure! Furthermore, our computer system is embedded inside a privacy drawer with a 5% privacy screen protector. Nobody is seeing your private information except our fully vetted staff!
Q.) Will the TAP function on my metal card work?
TAP IS NOT SAFE! FIND OUT WHY BY CLICKING HERE!
A.) No. The tap function relies on an antenna which is wired through your plastic card. Your EMV chip is extracted and implanted on your new metal card leaving the copper antenna behind. But let's face it, if you take your card out to tap, it's just as easy to insert, right? You will still be able to use your phones wallet to TAP to pay. Or your smart watch to TAP to pay. Furthermore, not even the Apple Card taps. You sacrifice the TAP function for the security of your metal card and the full customization you receive!
Q.) Will my card work in an ATM?
A.) Your card will work just fine in the majority of ATM's. But please exercise caution when using an ATM that sucks your entire card into the machine. Those tend to be older machines and we strongly recommend AGAINST using those ATM's as they were not designed to withstand newly designed cards. In addition, your DEBIT card can be added to your smart phone’s wallet and can then access ATM’s at the majority of large banking institutions. We only recommend using ATM’s that simply read and lock your EMV chip and still allow you to grab your card if necessary.
Q.) What if I’m traveling outside the United States?
A.) Your card will work without any issues on all point-of-sale terminals outside the United States.
Q.) Will my card still swipe?
A.) Your magnetic stripe on the back will be encoded to work just like your plastic card.
Q.) Will I get my plastic card back?
A.) You will receive your plastic card back minus the EMV chip. Why? Because we extracted it and implanted it onto your new metal card you designed! Your plastic card is rendered useless and becomes a relic!
Q.) Do you offer insurance for my new metal card?
A.) Yes we do! At the time of purchase, each metal card is eligible for our metal protection plan for only $30. For more information, click here.
Q.) What if my metal card is the victim of identify theft?
A.) Custom Credit Cards understands identity theft can strike at any time. To help ensure this doesn’t happen, our metal cards have no wires, making them even more secure and 100% safe from being stolen wirelessly. If that isn’t enough, we also offer insurance for only $30 on every metal card we sell! For more information on how it works, click here.
Q.) What happens when my metal card expires?
A.) Custom Credit Cards wishes its cards would last forever. That is why we implemented our expiration guarantee. When your metal card expires your financial intuition will automatically issue you a renewed plastic card. Simply bring in your expired metal card and your new plastic card we’ll do your next card for 30% off. This is our way of showing our appreciation for our returning customers who love our product! You can use our mail-in service option to replace your card. For more information on where to mail your card in for replacement click here.
Q.) Do you sell gift cards for metal credit cards?
A.) Yes! You can choose the design you believe the recipient will like. We will engrave a sample of that design with their name and it can be purchased with a gift box as a voucher.
Q.) Are you PCI certified and compliant?
A.) Yes! We prioritize the security of all data by adhering to all PCI Compliance standards at our location. This ensures that all payment information is protected and all transactions are secure.
If you have purchased NFC products from us and have questions, please click here to send us an email.
UTILIZING THE SERVICES OF CUSTOM CREDIT CARDS TO COMMIT FRAUD IS PROHIBITED AND ANY SUSPICIOUS ACTIVITY WILL BE REPORTED TO LAW-ENFORCEMENT AUTHORITIES IMMEDIATELY!
